We have launched this Website to ensure quick and safe processing of your requests about personal data from our consumers, customers, employees, etc.
Step 1: Submit a request
Click the link Submit a request in the top menu and fill out the Web form. We ask you to do this to ensure that we know:
- Which e-mail we can identify you by;
- Which company or brand your would like to contact;
- What your request is about (e.g. rectification or deletion of personal data in our systems)
This also means that if you are registered using different e-mail addresses and/or with different companies/brands, we need you to submit a request for each e-mail address or company/brand, respectively.
Step 2: Confirm your e-mail address
We send you a Welcome e-mail with a confirmation link to the e-mail, you have entered in step 1. You must click the link in the e-mail to confrm ownership of the e-mail address and create an account with a password of your choice.
We do this to confirm your identity, so we only respond to requests about your data, if the request is from you. For security reasons, we will not take action on your request until you have confirmed your e-mail.
It is only necessary to confirm your e-mail address at the first request. Subsequently, you can sign into the Website with your e-mail address as username and the password you entered. When you are signed-in, it is not necessary to confirm or enter the e-mail address for each request.
Step 3: See status on and responses to your requests
When you are signed-in, you can track your requests on the My activities page which can be accessed from the link in the top menu. It is also possible to add information to your existing requests.
When we receive your request, we will inform you to which extent we can accommodate your request. For instance, we may not be able to accommodate a request for deletion because local legislation requires for us to store it for a number of years.
If we can accommodate your request, we will respond to it as soon as possible and no later than the time limit required from us by the regulation.